FREQUENTLY ASKED QUESTIONS

Frequently asked questions pertaining to the Johor Online Payment Portal


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Registration is easy. Just clik the Register button at the home page and start filling up your details.
We only need basic information about yourself before you can start using the service from JOHOR E-PAYMENT PORTAL. You will need to provide the correct information such as your Full Name, ID number (NRIC Number / Passport / KadKuasa), Mobile number and Email address upon registration. This is important should we need to contact you in the future for reference purposes.

And no, there are no charges applied for you to register with JOHOR E-PAYMENT PORTAL. It's FREE!

You may want to check our Privacy Policy statement to view our policy on how we keep your information within JOHOR E-PAYMENT PORTAL.

With JOHOR E-PAYMENT PORTAL, you don't need to access multiple agencies' portal to make your bill payment.

Furthermore, you can simplify your payment experience with some other features such as registering your favourite payee account, check your current bill, and check your previous transaction status in the past 3 months.

Yes, you can change the password any time using the feature provided within the User Profile section.

You can request a new password from JOHOR E-PAYMENT PORTAL should you have forgot your current password. The new password will be sent to you to your registered email address. We advice you to change back to a new password the soonest.

No you can't. The User ID that you have registered will be used every time you login into JOHOR E-PAYMENT PORTAL.
Please refer to the current bill that you received from the respective agency. The account number or bill number varies from each other. Please contact the respective agencies' representative to get the information.
All payment cancellation needs to be done manually. You will need to contact the relevant agency should you think you have made an overpayment on your account.

Please check our Terms and Conditions section for further details.

You can contact the relevant officer and the numbers at Contact Us page. A feedback form is provided for you to send out message to the respective agency.

Alternatively, you can also lodge a complaint using Johor Integrated Public Complaints System at ejawab.johor.gov.my

Feedback on complaints/queries will be issued within three (3) working days upon received and the solution will be provided within seven (7) working days.

No costs will be charged to the complaints/queries raised.

Financial Process Exchange (FPX) is an alternative payment channel for customers to make payment at e-market places such as websites and online stores.
FPX leverages on the Internet banking services of participating banks and provides fast, secure, reliable, real-time online payment processing. FPX provides a complete end-to-end business transaction, resourceful payment records, simplified reconciliation and reduced risks as fund movements are between established financial institutions. Rest assured, FPX uses authentication and certification to ensure transaction is secured.
Currently, there are 6 participating banks:

  1. Bank Islam
  2. Maybank
  3. Hong Leong
  4. Public Bank
  5. CIMB Bank
  6. RHB Bank
No registration is required with FPX.
You need to have an internet banking account with the participating banks mentioned above.
Bank charge of RM 0.53 will be borne by account holder for payment through individual account & RM 1.06 for company account. Charges are inclusive of GST.
FPX service is available from 1.00a.m to 12.00p.m daily, seven days a week, 365 days a year. However, FPX service is also dependent on the Internet Banking service availability at the participating banks.
Currently, the transaction limit for B2C Model is fixed at RM30, 000 per transaction, while the limit for B2B Model is fixed at RM1, 000, 000 per transaction. Certain agencies will also limit the maximum amount payable to the bill. Please refer to your agency for further details.
Should you find any difficulties retrieving the payment information after the transaction, please follow these steps:

  1. Please call your participating bank to confirm your payment.
  2. Once you have got the information, please contact the relevant agencies's officer for assistance. Please provide the transaction ID
  3. Alternatively, you may contact our administrator at 07-266 6660 / 07-2666 6661 or email to us at ustict@johor.gov.my for further assistance.
You will need to keep the proof of payment for your reference. However, the proof of payment cannot be used as an official receipt. The official receipt (except for Pentadbiran Tanah Johor) will be provided by the respective agency within 14 working days. Please read though on the Terms and Conditions available within the portal.
Upon successful transaction, the agency's account will be updated within 2-3 working days. Should it is still not updated; please contact the respective agency's officer to further check your account.